Retail Service Manager: Lead & Delight Customers

Hy-Vee; Macomb (IL); Hybrid; USD 22,000 - 29,000; Part time

Job summary

Hy-Vee in Macomb, IL seeks a Service Manager to supervise store staff, ensure excellent customer service, and keep daily operations running smoothly. The role focuses on lead-by-example management, scheduling, and problem-solving in a fast-paced retail setting.

You will oversee departments, train associates, and uphold safety and policy standards while coordinating merchandising and store performance metrics.

Qualifications

• High school diploma or equivalent.
• Two or more years of similar or related work experience preferred.
• Experience supervising teams in a retail environment is a plus.
• Ability to manage schedules and handle cash transactions accurately.

Responsibilities

• Provide prompt, friendly customer service across all store areas.
• Lead by example, supervise staff, and maintain positive employee relations.
• Plan and adjust work schedules, assign duties, and ensure timely completion.
• Oversee merchandise, safety procedures, and store compliance.
• Train staff on policies and procedures; evaluate performance for promotions or transfers.
• Handle cash registers, basic payroll information, and reporting.

Skills

Customer service

Team leadership

Scheduling

Cash handling

Payroll basics

Education

High school diploma or equivalent

Job description

Hy-Vee in Macomb, IL seeks a Service Manager to supervise store staff, ensure excellent customer service, and keep daily operations running smoothly. The role focuses on lead-by-example management, scheduling, and problem-solving in a fast-paced retail setting.

You will oversee departments, train associates, and uphold safety and policy standards while coordinating merchandising and store performance metrics.