Retail Service Manager — Lead Customer Experience

Hy-Vee; Liberty (MO); On-site; USD 25,000 - 34,000; Full time

Job summary

Hy-Vee in Liberty, MO is seeking a Service Manager to supervise departments, coordinate staff, and ensure fast, friendly service. You’ll lead by example, manage schedules, handle customer issues, and oversee merchandising and compliance in a fast-paced retail setting.

Ideal candidates are experienced retail leaders who enjoy developing people and delivering results. The role emphasizes teamwork, accountability, and a commitment to customer satisfaction.

Qualifications

• High school diploma or equivalent experience required.
• Two or more years of similar or related work experience preferred.
• Experience in a retail leadership role is a plus.

Responsibilities

• Provide prompt, friendly customer service by greeting customers with a smile.
• Lead by example and maintain positive employee relations store-wide.
• Plan, prepare, and adjust work schedules and assign duties.
• Supervise activities across all store areas in the Department Manager’s absence.
• Address customer issues promptly and professionally.
• Train workers on store policies and procedures and provide ongoing education.
• Evaluate staff performance and support promotions, transfers or actions.
• Enforce safety procedures and maintain a safe work environment.
• Adhere to Hy-Vee policies and report to work as scheduled.

Skills

Problem solving

Math calculations

Guide customers

Team leadership

Education

High school diploma or equivalent

Job description

Hy-Vee in Liberty, MO is seeking a Service Manager to supervise departments, coordinate staff, and ensure fast, friendly service. You’ll lead by example, manage schedules, handle customer issues, and oversee merchandising and compliance in a fast-paced retail setting.

Ideal candidates are experienced retail leaders who enjoy developing people and delivering results. The role emphasizes teamwork, accountability, and a commitment to customer satisfaction.