Retail Service Manager: Lead Customer Experience

Hy-Vee; Columbia Township (MO); On-site; USD 17,000 - 30,000; Full time

Job summary

Hy-Vee in Missouri is seeking a Service Manager to oversee store operations and lead cross‑department teams. You will supervise staff, manage schedules, and ensure exceptional customer service while maintaining merchandising standards and policy compliance.

The role requires a high school diploma or equivalent and 2+ years in a related role, with a proven record of team leadership in a fast‑paced retail environment. This is a full‑time, on‑site position.

Qualifications

• High school diploma or equivalent required.
• Two or more years of similar or related work experience preferred.
• Retail leadership experience a plus.

Responsibilities

• Provide prompt, friendly customer service and greet customers by name.
• Lead by example, foster teamwork and accountability across the store.
• Plan and adjust work schedules; assign duties and monitor completion.
• Supervise store staff and step in for the Department Manager when needed.
• Ensure high standards of customer service and address issues promptly.
• Train staff on policies and procedures and ongoing education.
• Monitor employee performance and assist with promotions or transfers.
• Enforce safety procedures and complete injury reports as required.
• Oversee inventory, deliveries, and merchandising; report discrepancies.
• Maintain accurate payroll basics and store policy adherence.
• Handle cash registers and basic financial transactions.
• Support cost control and product placement decisions.
• Report to work as scheduled and maintain reliability.

Skills

Customer service

People leadership

Schedule management

Conflict resolution

Education

High school diploma or equivalent

Job description

Hy-Vee in Missouri is seeking a Service Manager to oversee store operations and lead cross‑department teams. You will supervise staff, manage schedules, and ensure exceptional customer service while maintaining merchandising standards and policy compliance.

The role requires a high school diploma or equivalent and 2+ years in a related role, with a proven record of team leadership in a fast‑paced retail environment. This is a full‑time, on‑site position.