Retail Service Leader - Customer Experience & Ops

O'Reilly Auto Parts; Lubbock (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

401k with employer contributions

Medical, dental, vision insurance

Tuition assistance

Career growth opportunities

Stock purchase plan

Flexible Spending Account (FSA)

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may include shift management in the absence of management, with bilingual candidates encouraged to apply.

The successful candidate will lead staff to deliver top-tier service to retail and professional customers, manage show-room customer service programs, and ensure accurate processing of orders, returns, and

Qualifications

• Excellent customer service and communication required.
• Ability to obtain RSS Certification.
• Experience in auto parts retail preferred.
• ASE Certification desirable.
• Fluency in Spanish is a plus.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom and related programs.
• Ensure telephone is answered according to policy.
• Process buy online/ship to store, hub, and store transfers; contact customers on shipment arrivals.

Skills

Strong communication

RSS Certification

Retail sales experience

Automotive systems knowledge

ASE Certification

Spanish language skills

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may include shift management in the absence of management, with bilingual candidates encouraged to apply.

The successful candidate will lead staff to deliver top-tier service to retail and professional customers, manage show-room customer service programs, and ensure accurate processing of orders, returns, and