Retail Service Lead: Customer Experience & Store Ops

O'REILLYAUTO; Bozeman (MT); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Stock purchase plan

Medical, dental, vision insurance

Flexible Spending Account (FSA)

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, service, and operations. The role involves shift management in absence of supervisors and emphasizes strong customer care for both retail and professional customers.

Responsibilities include handling orders, transfers, returns, and invoicing, while ensuring policy compliance and scheduling discipline. Bilingual candidates are encouraged to apply and growth opportunities are available.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Lead store team in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and execute on programs.
• Answer telephones per company policy.
• Process buy online/ship to store, transfers, and DC add orders and notify customers on shipment arrivals.
• Handle special orders and outside purchases per procedure.
• Process returns and exchanges; issue refunds using correct payment methods.
• Invoicing before product leaves the store; communicate Zipline messages and delegate merchandising tasks.
• Ensure scheduling adherence; clock in/out per policy.
• Perform opening/closing duties and secure money/deposits, bank deposits, and security checks.
• All other duties as assigned.

Skills

Strong communication skills

RSS Certification

Retail sales experience

Automotive systems knowledge

ASE Certification

Fluency in Spanish

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, service, and operations. The role involves shift management in absence of supervisors and emphasizes strong customer care for both retail and professional customers.

Responsibilities include handling orders, transfers, returns, and invoicing, while ensuring policy compliance and scheduling discipline. Bilingual candidates are encouraged to apply and growth opportunities are available.