Retail Service Lead - Customer Experience & Ops

O'Reilly Auto Parts; Paw Paw (MI); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

401k plan with employer contributions

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Educational Assistance

Career Growth Opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Bilingual candidates are encouraged to apply. The role offers opportunities to lead a team, handle daily duties, and contribute to a positive, efficient store environment.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Fluency in English; Spanish is highly desired.

Responsibilities

• Lead store team in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure program execution.
• Ensure telephone calls follow company policy.
• Process buy online/ship to store, transfers, and add orders promptly; notify customers on shipment arrivals.
• Handle special orders and outside purchases efficiently.
• Process returns and exchanges with accurate refunds.
• Invoice all merchandise, including core charges and warranties, before product leaves.
• Delegate merchandising tasks and communicate Zipline messages.
• Ensure adherence to posted schedule; approve deviations; supervise clock-ins/outs.
• Perform store opening/closing duties and day-end procedures including deposits and security.
• Other duties as assigned.

Skills

Strong communication

RSS Certification

Retail sales experience

Automotive systems knowledge

ASE Certification

Spanish language

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Bilingual candidates are encouraged to apply. The role offers opportunities to lead a team, handle daily duties, and contribute to a positive, efficient store environment.