Retail Service Lead: Customer Experience & Store Ops

O'Reilly Auto Parts; Shawano (WI); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Insurance: Medical, Dental, Vision

Tuition assistance

Career growth opportunities

Wellbeing programs

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and daily operations. The role may include shift management duties in the absence of store leadership, with bilingual candidates encouraged to apply.

Responsibilities include leading a team to deliver exceptional customer service, managing service programs, processing orders, handling returns, and ensuring smooth day-to-day store operations.

Qualifications

• Must have strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in delivering excellent customer service.
• Supervise customer service levels and implement service programs.
• Ensure phone inquiries are answered per policy and orders are processed promptly.
• Handle returns, exchanges, and refunds accurately and efficiently.
• Perform opening/closing duties and assist with store operations as needed.

Skills

Strong communication

RSS Certification

Bilingual (Spanish)

Customer service

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and daily operations. The role may include shift management duties in the absence of store leadership, with bilingual candidates encouraged to apply.

Responsibilities include leading a team to deliver exceptional customer service, managing service programs, processing orders, handling returns, and ensuring smooth day-to-day store operations.