Retail Service Lead — Customer Experience & Store Ops

O'REILLYAUTO; Marshall (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Insurance coverage

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support Store Manager and Assistants in sales, customer service, store appearance, and operations. This role may take shift management when managers are absent; bilingual candidates are encouraged to apply.

You will lead store team members, supervise showroom service levels, handle orders, returns, invoices, and ensure policy compliance. The position offers growth opportunities and a strong focus on customer satisfaction.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.
• Retail experience, preferably auto parts.
• Automotive systems and repair knowledge.
• ASE Certification preferred.
• Fluency in Spanish is highly desired.

Responsibilities

• Lead store team to deliver excellent customer service to retail and professional customers.
• Oversee customer service levels in showroom; execute service programs.
• Answer telephones per company policy.
• Process buy online/ship to store, transfers, and DC add orders; notify customers on shipment.
• Handle special orders and outside purchases efficiently.
• Process returns and exchanges; issue refunds correctly.
• Ensure all merchandise including core charges and warranties is invoiced before leaving.
• Communicate Zipline messages and delegate merchandising tasks.
• Ensure staff clock in/out and follow posted schedule.
• Perform opening/closing duties and banking procedures.
• All other duties as assigned.

Skills

Strong communication

RSS Certification

Retail experience

Automotive knowledge

ASE Certification

Spanish language

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support Store Manager and Assistants in sales, customer service, store appearance, and operations. This role may take shift management when managers are absent; bilingual candidates are encouraged to apply.

You will lead store team members, supervise showroom service levels, handle orders, returns, invoices, and ensure policy compliance. The position offers growth opportunities and a strong focus on customer satisfaction.