Shift Lead, Retail Service & Customer Experience

O'Reilly Auto Parts; Clinton (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

401k with employer contributions

Insurance (Medical/Dental/Vision)

Tuition assistance

Career growth

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in delivering exceptional customer service, sales, and store operations. The role also covers shift management in their absence.

The position emphasizes leadership in daily storefront activities, adaptation to service programs, and effective communication with customers, including bilingual candidates who are encouraged to apply.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom, including service programs such as Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot.
• Ensure the telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing the electronic outside purchase order ledger.
• Ensure retail customer returns and exchanges are processed efficiently and friendly, refunds issued accurately using the correct payment methods, and returned merchandise is processed or staged correctly in the returns area.
• Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks for completion as assigned.
• Ensure team members adhere to the posted work schedule; changes or deviations are approved by management and team members clock in/out according to company policy.
• Perform all store opening/closing duties: day-end procedures, verifying/securing money and deposits, preparing bank deposits, ensuring night security lights are on, locking doors and securing the building, arming/disarming security alarms, and securing delivery vehicles in the designated area.
• All other duties as assigned.

Skills

Strong communication skills

Ability to obtain RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in delivering exceptional customer service, sales, and store operations. The role also covers shift management in their absence.

The position emphasizes leadership in daily storefront activities, adaptation to service programs, and effective communication with customers, including bilingual candidates who are encouraged to apply.