Customer Care & Store Operations Lead

Hy-Vee Inc; Monticello (MN); On-site; USD 55,000 - 85,000; Full time

Job summary

Hy-Vee Inc is seeking a Service Manager to keep the store running smoothly by supervising employees across departments and ensuring prompt, friendly service. You will lead by example, manage schedules, handle customer issues, and oversee merchandising and compliance.

The role requires a background in retail leadership, the ability to thrive in a fast-paced environment, and a commitment to developing people and delivering results.

Qualifications

• High school diploma or equivalent experience required.
• Two or more years of related work experience preferred.
• Strong customer service and communication skills.

Responsibilities

• Provide prompt, friendly customer service by greeting customers and addressing needs.
• Lead by example to foster teamwork, accountability, and a positive store culture.
• Plan and adjust work schedules; assign duties and monitor task completion.
• Supervise store activities across departments in the manager's absence; step in as needed.
• Ensure top-notch customer service and resolve issues promptly and professionally.
• Train staff on store policies, procedures, and safety; provide ongoing education.

Skills

People leadership

Customer service

Problem solving

Communication

Education

High school diploma or equivalent

Job description

Hy-Vee Inc is seeking a Service Manager to keep the store running smoothly by supervising employees across departments and ensuring prompt, friendly service. You will lead by example, manage schedules, handle customer issues, and oversee merchandising and compliance.

The role requires a background in retail leadership, the ability to thrive in a fast-paced environment, and a commitment to developing people and delivering results.