Retail Operations & Service Manager

hyvee; Spirit Lake (ID); On-site; USD 22,000 - 36,000; Full time

Job summary

Hy-Vee is seeking a Service Manager to keep the store running smoothly by supervising employees across departments and ensuring prompt, friendly service to customers. You will lead by example, manage schedules, handle issues, and oversee merchandising and compliance.

This is a fast-paced, people-focused role in a retail environment. The role requires a high school diploma or equivalent and 2+ years of related experience.

Qualifications

• High school diploma or equivalent experience required.
• Two or more years of similar or related work experience preferred.

Responsibilities

• Provide prompt, friendly customer service by greeting customers with a smile and addressing needs.
• Lead by example and maintain positive employee relations across the store.
• Plan, prepare, and adjust work schedules and assign duties to ensure timely completion.
• Oversee store activities in the Department Manager's absence and assist with tasks as needed.
• Ensure consistent customer service and promptly address issues with professionalism.
• Train staff on store policies and procedures and provide ongoing education.

Skills

Customer service

Team leadership

Scheduling

Communication

Education

High School Diploma or equivalent

2+ years related experience

Job description

Hy-Vee is seeking a Service Manager to keep the store running smoothly by supervising employees across departments and ensuring prompt, friendly service to customers. You will lead by example, manage schedules, handle issues, and oversee merchandising and compliance.

This is a fast-paced, people-focused role in a retail environment. The role requires a high school diploma or equivalent and 2+ years of related experience.