Retail Service Lead & Shift Supervisor (Bilingual)

O'Reilly Auto Enterprises, LLC; Canadian (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

401k with Employer Contributions

Starting Day One Medical, Dental, &amp

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in delivering outstanding customer service, managing daily operations, and guiding team members. The role includes shift management, handling returns, and ensuring accurate invoicing and merchandise processing.

Bilingual candidates are encouraged to apply, with a focus on teamwork, communication, and adherence to company policies.

Qualifications

• Strong communication skills.
• RSS Certification required.
• Bilingual candidates encouraged to apply.

Responsibilities

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure team execution of service programs.
• Oversee store operations including opening/closing duties and day-end procedures.
• Perform shift management duties in the absence of Store/Assistant Manager.
• Ensure timely processing of buy online/ship to store, transfers, and outside orders; contact customers on shipment arrivals.

Skills

Strong communication skills

RSS Certification

Education

RSS Certification

ASE Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in delivering outstanding customer service, managing daily operations, and guiding team members. The role includes shift management, handling returns, and ensuring accurate invoicing and merchandise processing.

Bilingual candidates are encouraged to apply, with a focus on teamwork, communication, and adherence to company policies.