Bilingual Retail Service Lead - Shift Supervisor

O'Reilly Auto Parts; La Follette (TN); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k starting day one

Medical insurance

Dental insurance

Vision insurance

FSA available

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and daily operations. This role will also assume shift management responsibilities in the absence of supervisors.

Bilingual candidates encouraged to apply, and the position emphasizes teamwork, communication, and adhering to company policies. The successful candidate will lead by example, mentor teammates, and ensure high standards of

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the showroom and ensure team execution of service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store transfers, and DC add orders in a timely manner.

Skills

Strong communication skills

RSS Certification

Education

High school diploma or equivalent

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and daily operations. This role will also assume shift management responsibilities in the absence of supervisors.

Bilingual candidates encouraged to apply, and the position emphasizes teamwork, communication, and adhering to company policies. The successful candidate will lead by example, mentor teammates, and ensure high standards of