Bilingual Retail Service Lead & Shift Supervisor

O'Reilly Auto Parts; Richland (MS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k with employer contributions

Medical, Dental, & Vision Insurance

Tuition assistance

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management in the absence of managers, with bilingual candidates encouraged to apply.

Responsibilities include leading a team to deliver excellent service, ensuring policy-compliant showrooms, processing orders/transfers, and handling returns efficiently.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in delivering excellent customer service.
• Supervise customer service levels in the showroom and ensure policy compliance.
• Manage day-to-day store operations and shift coverage when needed.
• Oversee timekeeping, banking, and loss prevention procedures.
• Coordinate special orders and returns processing with accuracy.

Skills

Strong communication

RSS Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management in the absence of managers, with bilingual candidates encouraged to apply.

Responsibilities include leading a team to deliver excellent service, ensuring policy-compliant showrooms, processing orders/transfers, and handling returns efficiently.