Retail Service Lead & Shift Supervisor

O'Reilly Auto Parts; Methuen (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Stock Purchase Plan

401k with employer contributions

Medical, Dental, Vision Insurance

Wellbeing programs

Tuition assistance

Career growth

Job summary

O'Reilly Auto Parts in Methuen, MA is seeking a Retail Service Specialist to assist the Store Manager with sales, customer service, and store operations. The role may assume shift management in the absence of supervisors and supports daily store objectives.

We encourage bilingual candidates and offer a compensation package with hourly pay and performance premiums. Applicants with automotive knowledge and ASE/RSS certifications are preferred.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.
• Fluency in Spanish encouraged.

Responsibilities

• Lead store team members in delivering excellent customer service.
• Supervise the retail showroom customer service levels and programs.
• Ensure phone calls are answered per policy and orders/transfers are processed timely.
• Handle returns and refunds accurately and core processes.
• Ensure all merchandise is invoiced before leaving the store.
• Perform opening/closing duties and security checks.
• All other duties as assigned.

Skills

Strong communication skills

Spanish language

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts in Methuen, MA is seeking a Retail Service Specialist to assist the Store Manager with sales, customer service, and store operations. The role may assume shift management in the absence of supervisors and supports daily store objectives.

We encourage bilingual candidates and offer a compensation package with hourly pay and performance premiums. Applicants with automotive knowledge and ASE/RSS certifications are preferred.