Bilingual Retail Service Lead & Shift Supervisor

O'Reilly Auto Parts; Milford (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

401k from day one

Health insurance

Stock purchase plan

Tuition assistance

Career growth

Wellbeing programs

Job summary

O'Reilly Auto Parts in Milford, MA is seeking a Retail Service Specialist to support store management in sales, customer service, store appearance and operations. The role also assumes shift-management duties when managers are away.

You will lead a team to deliver excellent service to retail and professional customers, handle ordering, returns, and invoicing, and ensure compliance with policies while maintaining a welcoming store environment.

Qualifications

• Required: Strong communication skills
• Required: Ability to obtain RSS Certification
• Desired: Retail sales experience, preferably in auto parts
• Desired: Automotive systems knowledge
• Desired: ASE Certification
• Desired: Fluency in multiple languages (Spanish highly desired)

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure team execution of service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders; contact customers on shipment arrivals as needed.
• Handle special orders and outside purchases efficiently and according to procedure.
• Process returns and exchanges, issue refunds correctly, and stage returned merchandise.
• Ensure merchandise invoicing before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks.
• Verify schedules and clock-in/out per policy; perform day-end procedures and security checks.
• All other duties as assigned.

Job description

O'Reilly Auto Parts in Milford, MA is seeking a Retail Service Specialist to support store management in sales, customer service, store appearance and operations. The role also assumes shift-management duties when managers are away.

You will lead a team to deliver excellent service to retail and professional customers, handle ordering, returns, and invoicing, and ensure compliance with policies while maintaining a welcoming store environment.