Bilingual Retail Service Lead & Shift Manager

O'Reilly Auto Parts; Merrimack (NH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, Dental, Vision

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts in Merrimack, NH seeks a Retail Service Specialist to support Store Manager and shift leadership in sales, customer service, store appearance and operations. Bilingual candidates are encouraged to apply.

You will lead a team, supervise showroom service levels, and ensure accurate processing of orders, returns and invoicing. The role requires strong communication, willingness to obtain RSS certification, and knowledge of automotive systems.

Qualifications

• Strong communication skills essential.
• Ability to obtain RSS Certification.
• ASE Certification preferred.
• Fluency in multiple languages such as Spanish is highly desired.
• Retail sales experience in auto parts is preferred.
• Automotive systems and repair knowledge is beneficial.

Responsibilities

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom and ensure program execution (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
• Manage telephone calls according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders promptly.
• Handle special orders and outside purchases efficiently.
• Process returns and exchanges and issue refunds correctly.
• Ensure merchandise is invoiced before leaving the store.
• Communicate Zipline messages and delegate merchandising tasks.
• Ensure team schedules are followed and clock-ins/outs comply with policy.
• Perform store opening/closing duties and day-end procedures, deposits, and security checks.
• All other duties as assigned.

Skills

Strong communication

RSS Certification

Spanish language

ASE Certification

Auto parts sales

Automotive knowledge

Job description

O'Reilly Auto Parts in Merrimack, NH seeks a Retail Service Specialist to support Store Manager and shift leadership in sales, customer service, store appearance and operations. Bilingual candidates are encouraged to apply.

You will lead a team, supervise showroom service levels, and ensure accurate processing of orders, returns and invoicing. The role requires strong communication, willingness to obtain RSS certification, and knowledge of automotive systems.