Retail Service Lead & Shift Supervisor

O'Reilly Auto Parts; Vidalia (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with EMPLOY

Medical, Dental, & Vision Insurance

Team Member Health/Wellbeing Programs

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. This role may assume shift management duties in the absence of managers, and bilingual candidates are encouraged to apply.

Responsibilities include leading the team to deliver excellent service to retail and professional customers, handling calls, processing online orders and transfers, returns, and invoicing while

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom and ensure program execution.
• Answer telephone according to company policy.
• Process buy online/ship to store, hub and store transfers, and DC add orders; notify customers on shipment arrivals.
• Handle special orders and outside purchases per procedure, using outside purchase order ledger.
• Manage returns and exchanges; issue refunds accurately and process returns.
• Ensure all merchandise including core charges and warranties are invoiced before leaving the store.
• Communicate Zipline messages and delegate merchandising tasks.
• Ensure staff follow posted work schedules and clock-in/out policies; perform opening/closing duties and day-end procedures.

Skills

Strong communication

Multilingual

Education

ASE Certification

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. This role may assume shift management duties in the absence of managers, and bilingual candidates are encouraged to apply.

Responsibilities include leading the team to deliver excellent service to retail and professional customers, handling calls, processing online orders and transfers, returns, and invoicing while