Bilingual Retail Service Lead – Auto Parts

O'Reilly Auto Parts; Cambridge (MA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

Stock Purchase Plan

401k Starting Day One

Medical, Dental, Vision Insurance

Tuition Assistance

Career Growth Opportunities

Job summary

O'Reilly Auto Parts in Cambridge, MA seeks a Retail Service Specialist to support store leadership in sales, customer service, store appearance, and operations. The role also handles shift management in absence of managers.

Bilingual candidates encouraged to apply. Responsibilities include leading team in customer service, processing orders, handling returns, and ensuring accurate invoicing, scheduling, and opening/closing duties.

Qualifications

• Strong communication skills are essential.
• Ability to obtain RSS Certification is required.
• Fluency in multiple languages is highly desired.

Responsibilities

• Lead store team in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure policy adherence.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store and transfers promptly; contact customers on shipment arrivals.
• Handle special orders and outside purchases efficiently.
• Process returns, exchanges, refunds, and correct invoicing.
• Communicate Zipline messages and delegate merchandising tasks.
• Ensure schedules, clock-ins/outs, and day-end procedures are followed.
• Perform opening/closing duties and secure the store.

Skills

Strong communication skills

Fluency in multiple languages

Retail customer service

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts in Cambridge, MA seeks a Retail Service Specialist to support store leadership in sales, customer service, store appearance, and operations. The role also handles shift management in absence of managers.

Bilingual candidates encouraged to apply. Responsibilities include leading team in customer service, processing orders, handling returns, and ensuring accurate invoicing, scheduling, and opening/closing duties.