Retail Service Lead - Growth, Benefits, & Career Path

O'Reilly Auto Parts; Waverly (OH); Sur place; USD 15 000 - 23 000; Plein temps

Résumé du poste

O'Reilly Auto Parts in Ohio is seeking a Retail Service Specialist to lead store team members in delivering excellent customer service to both retail and professional customers. In this role you will supervise service levels, support sales programs, manage phone inquiries, process transfers and special orders, and ensure accurate invoicing and timely communication of shipments.

You will also handle day-to-day store opening and closing duties, money handling, deposits, and security measures,

Qualifications

• Strong communication skills.
• RSS Certification required.
• Bilingual ability with Spanish is a plus.

Responsabilités

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels and support sales programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot).
• Perform opening/closing duties, money handling, deposits, and security measures.
• Assist Store Manager and assume shift management in their absence.

Connaissances

Strong communication

RSS Certification

Bilingual ability

Description du poste

O'Reilly Auto Parts in Ohio is seeking a Retail Service Specialist to lead store team members in delivering excellent customer service to both retail and professional customers. In this role you will supervise service levels, support sales programs, manage phone inquiries, process transfers and special orders, and ensure accurate invoicing and timely communication of shipments.

You will also handle day-to-day store opening and closing duties, money handling, deposits, and security measures,