Auto Parts Retail Shift Lead & Customer Service

O'Reilly Auto Parts; North Canton (OH); On-site; USD 15,000 - 23,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with employer contributions

Stock purchase plan

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist in Ohio to lead store teams in delivering excellent customer service and sales. You will assist in store operations, manage transfers and orders, and take on shift management when managers are unavailable.

The role emphasizes strong communication, potential bilingual support, and a pathway to grow within the store organization. Benefits start Day One, with a focus on team development and store performance.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience preferred.
• Automotive knowledge and ASE certification desirable.

Responsibilities

• Lead store team in customer service and sales.
• Supervise showroom customer service programs and operations.
• Handle transfers, orders, and shipments with accuracy.
• Perform opening/closing duties and security procedures.

Skills

Communication skills

RSS Certification

Education

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist in Ohio to lead store teams in delivering excellent customer service and sales. You will assist in store operations, manage transfers and orders, and take on shift management when managers are unavailable.

The role emphasizes strong communication, potential bilingual support, and a pathway to grow within the store organization. Benefits start Day One, with a focus on team development and store performance.