Retail Service Lead — Career Growth & Benefits

O'Reilly Automotive Stores, Inc.; Richmond (IN); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Day One Medical, Dental, & Vision

Wellbeing Programs

Tuition Assistance

Career Growth Opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance and operations. The role may assume shift management in the absence of store leadership.

Bilingual candidates are encouraged to apply. Essential duties include leading the team to deliver outstanding service, managing showroom customer service, handling orders and transfers, and maintaining proper procedures for returns, invoicing, and security

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the showroom and ensure team execution of service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders promptly.

Skills

Strong communication

RSS Certification

Education

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance and operations. The role may assume shift management in the absence of store leadership.

Bilingual candidates are encouraged to apply. Essential duties include leading the team to deliver outstanding service, managing showroom customer service, handling orders and transfers, and maintaining proper procedures for returns, invoicing, and security