Retail Service Lead — Growth, Benefits & Training

O'Reilly Auto Parts; Seven Hills (OH); On-site; USD 15,000 - 23,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock purchase plan

401k with employer contributions

Medical insurance

Dental insurance

Vision insurance

Tuition assistance

Health/wellbeing programs

Job summary

O'Reilly Auto Parts seeks a Retail Service Specialist to support Store Managers in sales, customer service, and operations in Seven Hills, Ohio. This role involves leading the team in customer care, ensuring smooth store operations, and managing responsibilities in the absence of senior managers.

Ideal candidates are skilled in communication, can obtain RSS Certification, and have retail experience, especially in auto parts.

Qualifications

• Ability to obtain RSS Certification.
• Preferred retail sales experience in auto parts.
• Knowledge of automotive systems and repair.

Responsibilities

• Lead store team members in customer service.
• Supervise customer service levels in the showroom.
• Ensure timely processing of online orders.
• Handle special orders efficiently.
• Process customer returns and exchanges smoothly.
• Manage store opening and closing duties.
• Delegate merchandising tasks.

Skills

Strong communication skills

Retail sales experience

Automotive systems knowledge

ASE Certification

Bilingual (Spanish preferred)

Education

RSS Certification

Job description

O'Reilly Auto Parts seeks a Retail Service Specialist to support Store Managers in sales, customer service, and operations in Seven Hills, Ohio. This role involves leading the team in customer care, ensuring smooth store operations, and managing responsibilities in the absence of senior managers.

Ideal candidates are skilled in communication, can obtain RSS Certification, and have retail experience, especially in auto parts.