Retail Service Lead: Customer Experience & Store Ops

RiseMe; The Colony (TX); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Competitive Wages & PTO

Stock Purchase Plan & 401k startingDay

Medical, Dental, Vision Insurance with

Wellbeing Programs

Tuition Assistance

Career Growth Opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, service, store appearance, and operations. You may assume shift management duties when needed. Bilingual candidates are encouraged to apply.

Responsibilities include leading a team in customer service excellence, handling showroom service programs, and ensuring proper processing of online orders, returns, and transfers. ASE and RSS certifications enhance your eligibility.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification during employment.
• Fluency in Spanish is highly desired.

Responsibilities

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure proper execution of service programs.
• Ensure timely processing of buy online/ship to store, transfers, and add orders.

Skills

Strong communication

RSS Certification

Spanish language

Education

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, service, store appearance, and operations. You may assume shift management duties when needed. Bilingual candidates are encouraged to apply.

Responsibilities include leading a team in customer service excellence, handling showroom service programs, and ensuring proper processing of online orders, returns, and transfers. ASE and RSS certifications enhance your eligibility.