Retail Service Lead — Customer Experience & Store Ops

O'Reilly Automotive Stores, Inc.; Suffolk (VA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Stock Purchase Plan

401k with Employer Contributions

Paid Time Off

Flexible Spending Account (FSA)

Wellbeing Programs

Career Growth Opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and assistants in sales, customer service, and store operations, with shift-management responsibilities when needed.

The role emphasizes leading a team, ensuring high service levels, processing orders and returns, and maintaining store appearance. Bilingual candidates are encouraged; compensation includes a range and benefits described in the Total Compensation Package.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Bilingual: Spanish highly desired.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels in the showroom and ensure program execution (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders; contact customers on shipment arrivals as needed.
• Handle special orders and outside purchases efficiently; use the external purchase ledger.
• Invoice all merchandise before it leaves the store.
• Communicate Zipline messages and delegate merchandising tasks.
• Ensure team adherence to the posted work schedule and proper clocking in/out.
• Perform opening/closing duties, money handling, deposits, and security checks.
• All other duties as assigned.

Skills

Strong communication skills

RSS Certification

Retail sales experience

Automotive systems knowledge

ASE Certification

Spanish language

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and assistants in sales, customer service, and store operations, with shift-management responsibilities when needed.

The role emphasizes leading a team, ensuring high service levels, processing orders and returns, and maintaining store appearance. Bilingual candidates are encouraged; compensation includes a range and benefits described in the Total Compensation Package.