Retail Service Lead: Customer Experience & Ops

O'Reilly Automotive Stores, Inc.; Irondale (AL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Starting Day One Medical, Dental, &amp

Vision Insurance

Wellbeing Programs

Tuition Assistance

Career Growth

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Supervisors in sales, customer service, store appearance, and operations. The role may require shift management in the absence of managers.

Bilingual candidates are encouraged to apply in this fast-paced auto parts environment. Responsibilities include leading a team to deliver top-tier service, handling in-store and phone inquiries, processing transfers and online orders, and ensuring accurate refunds

Qualifications

• Excellent customer service and communication skills.
• Retail auto-parts experience is a plus.
• Bilingual abilities are beneficial for a diverse customer base.

Responsibilities

• Lead store team to deliver excellent customer service.
• Oversee customer service in the retail showroom and on the phone.
• Manage buy online/ship to store, hub, and inter-store transfers.
• Process returns, exchanges, and refunds with accuracy.
• Ensure merchandise is invoiced and scanned correctly.
• Perform opening/closing duties and secure money and premises.

Skills

Strong communication

Bilingual (Spanish preferred)

RSS Certification obtainable

Automotive systems knowledge

Education

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Supervisors in sales, customer service, store appearance, and operations. The role may require shift management in the absence of managers.

Bilingual candidates are encouraged to apply in this fast-paced auto parts environment. Responsibilities include leading a team to deliver top-tier service, handling in-store and phone inquiries, processing transfers and online orders, and ensuring accurate refunds