Retail Service Lead: Customer Experience & Store Ops

O'Reilly Automotive Stores, Inc.; Midwest City (OK); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive wages

401k with Employer Contributions

Day One medical, dental, & vision

Team member health/wellbeing programs

Tuition assistance programs

Career growth opportunities

Job summary

O'Reilly Auto Parts seeks a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This position may assume shift management in the absence of Supervisors.

Bilingual candidates are encouraged to apply and welcome to contribute to a high-performing team. Focus is on delivering excellent customer service, processing transactions, handling returns, and maintaining merchandising standards.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Fluency in multiple languages (Spanish highly desired).
• ASE Certification is a plus.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom and ensure policy adherence.
• Ensure phone calls are answered according to company policy.
• Process buy online/ship to store, hub, and store-to-store transfers and notify customers on shipment arrivals.
• Handle special orders, outside purchases, returns, and refunds accurately and efficiently.
• Invoicing of merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks to team members.
• Monitor schedule adherence, clock-ins/outs, and perform opening/closing duties.
• Secure money/deposits, prepare bank deposits, and verify security systems.

Skills

Strong communication skills

RSS Certification

Bilingual

ASE Certification

Job description

O'Reilly Auto Parts seeks a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This position may assume shift management in the absence of Supervisors.

Bilingual candidates are encouraged to apply and welcome to contribute to a high-performing team. Focus is on delivering excellent customer service, processing transactions, handling returns, and maintaining merchandising standards.