Retail Service Lead - Customer Experience & Store Ops

O'Reilly Auto Parts; Stamford (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions Starting Day One

Medical, Dental, & Vision Insurance

Flexible Spending Account (FSA)

Team Member Health/Wellbeing Programs

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts in Stamford, Texas, is seeking a Retail Service Specialist to support store management and ensure excellent customer service. Responsibilities include leading the store team, managing customer interactions, processing orders, and handling returns. Ideal candidates should possess strong communication skills and be able to ensure smooth store operations. The role offers competitive wages, a stock purchase plan, and comprehensive health benefits, with opportunities for career growth and educational assistance.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification needed.

Responsibilities

• Lead store team members to provide excellent customer service.
• Supervise customer service levels in the retail showroom.
• Ensure timely processing of orders and customer notifications.

Skills

Strong communication skills

Fluency in multiple languages (Spanish highly desired)

Education

Ability to obtain RSS Certification

Retail sales experience, preferably in auto parts

Automotive systems and repair knowledge

ASE Certification

Job description

O'Reilly Auto Parts in Stamford, Texas, is seeking a Retail Service Specialist to support store management and ensure excellent customer service. Responsibilities include leading the store team, managing customer interactions, processing orders, and handling returns. Ideal candidates should possess strong communication skills and be able to ensure smooth store operations. The role offers competitive wages, a stock purchase plan, and comprehensive health benefits, with opportunities for career growth and educational assistance.