Retail Service Lead - Shift & Customer Experience

O'Reilly Auto Parts; Van Alstyne (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist in Texas to support the Store Manager and assistants in sales, service, appearance, and operations. You may assume shift management in the absence of store leadership, and bilingual candidates are encouraged to apply.

The role involves leading staff in delivering exceptional customer service to both retail and professional customers, supervising showroom service levels, processing orders, and executing opening/closing procedures with

Qualifications

• Must have strong communication skills.
• Candidate able to obtain RSS Certification.

Responsibilities

• Lead store team in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and drive key service programs.
• Ensure store opening/closing duties and day-end procedures are completed according to policy.
• Process all store transactions accurately and securely, including returns and exchanges.

Skills

Strong communication skills

RSS Certification eligibility

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist in Texas to support the Store Manager and assistants in sales, service, appearance, and operations. You may assume shift management in the absence of store leadership, and bilingual candidates are encouraged to apply.

The role involves leading staff in delivering exceptional customer service to both retail and professional customers, supervising showroom service levels, processing orders, and executing opening/closing procedures with