Retail Service Lead - Customer Experience & Store Ops

O'Reilly Auto Parts; Seguin (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Job summary

O'Reilly Auto Parts in Seguin, Texas, seeks a Retail Service Specialist to support store management in operations, customer service, and sales. Key responsibilities include leading the store team, supervising customer service levels, and managing store opening/closing duties. Ideal candidates possess strong communication skills and retail experience, particularly in auto parts. O'Reilly offers competitive wages, paid time off, and opportunities for career growth.

Qualifications

• Strong communication skills are essential for interacting with customers.
• Ability to manage store operations and assist team members effectively.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels in the retail showroom.
• Ensure efficient processing of customer orders and returns.
• Perform all store opening and closing duties.

Skills

Strong communication skills

Ability to obtain RSS Certification

Education

Retail sales experience, preferably in auto parts

Automotive systems and repair knowledge

ASE Certification

Fluency in multiple languages (Spanish is highly desired)

Job description

O'Reilly Auto Parts in Seguin, Texas, seeks a Retail Service Specialist to support store management in operations, customer service, and sales. Key responsibilities include leading the store team, supervising customer service levels, and managing store opening/closing duties. Ideal candidates possess strong communication skills and retail experience, particularly in auto parts. O'Reilly offers competitive wages, paid time off, and opportunities for career growth.