Retail Service Lead — Customer Experience & Store Ops

O'Reilly Auto Parts; Tomball (TX); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist in Tomball, Texas. This role involves supporting the Store Manager and Assistant Managers in areas like sales, customer service, and store operations. Responsibilities include leading customer service initiatives and managing shift operations. Required qualifications include strong communication skills and the ability to obtain RSS certification. Desired experience includes retail sales, particularly in auto parts. The position offers a competitive compensation package with various benefits including medical insurance and retirement plans.

Qualifications

• Ability to manage sales and customer service effectively.
• Skills in supervising and leading retail teams.
• Proficiency in handling customer inquiries and returns.

Responsibilities

• Support the Store Manager and Assistant Managers in store operations.
• Lead store team members in delivering excellent customer service.
• Supervise the execution of customer service programs.

Skills

Strong communication skills

Ability to obtain RSS Certification

Retail sales experience, preferably in auto parts

Automotive systems and repair knowledge

ASE Certification

Fluency in multiple languages (Spanish is highly desired)

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist in Tomball, Texas. This role involves supporting the Store Manager and Assistant Managers in areas like sales, customer service, and store operations. Responsibilities include leading customer service initiatives and managing shift operations. Required qualifications include strong communication skills and the ability to obtain RSS certification. Desired experience includes retail sales, particularly in auto parts. The position offers a competitive compensation package with various benefits including medical insurance and retirement plans.