Retail Service Lead — Customer Experience & Store Ops

O'Reilly Auto Parts; North Versailles (Allegheny County); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store management and ensure excellent customer service. Responsibilities include supervising the team, managing store operations, and handling customer orders seamlessly.

The ideal candidate will have strong communication skills, experience in retail sales, and the ability to obtain relevant certifications. The position offers a comprehensive compensation package including paid time off, 401k options, and healthcare programs.

Qualifications

• Strong communication skills are necessary.
• Ability to obtain RSS Certification required.
• Retail sales experience in auto parts is preferred.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels and team member execution.
• Ensure the telephone is answered according to company policy.

Skills

Strong communication skills

Retail sales experience

Automotive systems and repair knowledge

Fluency in multiple languages

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store management and ensure excellent customer service. Responsibilities include supervising the team, managing store operations, and handling customer orders seamlessly.

The ideal candidate will have strong communication skills, experience in retail sales, and the ability to obtain relevant certifications. The position offers a comprehensive compensation package including paid time off, 401k options, and healthcare programs.