Retail Service Lead: Customer Experience & Store Ops

O'Reilly Automotive; South San Francisco (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Paid Time Off

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager in sales, customer service, store appearance, and operations. The role may involve shift management in the absence of management staff.

Ideal candidates will exhibit strong communication skills and, if possible, bilingual abilities. This position is part of a company with a robust benefits package and a focus on internal growth.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts (desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure adherence to service programs.
• Ensure telephone is answered according to company policy and orders are processed timely.
• Handle returns, exchanges, and refunds accurately and efficiently.

Skills

Strong communication

RSS Certification

Bilingual

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager in sales, customer service, store appearance, and operations. The role may involve shift management in the absence of management staff.

Ideal candidates will exhibit strong communication skills and, if possible, bilingual abilities. This position is part of a company with a robust benefits package and a focus on internal growth.