Retail Service Lead: Customer Experience & Shift Manager

O'Reilly Auto Parts; Box Elder (SD); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Team Member Health/Wellbeing Programs

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers. The role involves leading the store team in providing excellent customer service, ensuring efficient operations, and managing shifts when necessary.

Candidates should have strong communication skills and retail experience, ideally in auto parts. The total compensation package includes competitive wages, health insurance, and opportunities for career growth.

Qualifications

• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• Fluency in multiple languages, Spanish is highly desired.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels on the retail showroom.
• Ensure all buy online/ship to store orders are processed timely.
• Perform all store opening/closing duties.
• Delegate and complete merchandising tasks.

Skills

Strong communication skills

Ability to obtain RSS Certification

Tools

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers. The role involves leading the store team in providing excellent customer service, ensuring efficient operations, and managing shifts when necessary.

Candidates should have strong communication skills and retail experience, ideally in auto parts. The total compensation package includes competitive wages, health insurance, and opportunities for career growth.