Retail Service Lead — Customer Experience & Store Ops

O'Reilly Auto Parts; Schererville (IN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist in Schererville, Indiana. The role supports the Store Manager and Assistant Managers in sales, customer service, and store operations. Ideal candidates will have strong communication skills and retail sales experience in the auto parts industry.

The position includes responsibilities such as leading the team for excellent customer service and managing shifts when needed. Competitive wages, paid time off, and benefits such as insurance and retirement plans are offered.

Qualifications

• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels on the retail showroom.
• Ensure all buy online/ship to store orders are processed timely.

Skills

Strong communication skills

Retail sales experience

Automotive systems and repair knowledge

Fluency in multiple languages

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist in Schererville, Indiana. The role supports the Store Manager and Assistant Managers in sales, customer service, and store operations. Ideal candidates will have strong communication skills and retail sales experience in the auto parts industry.

The position includes responsibilities such as leading the team for excellent customer service and managing shifts when needed. Competitive wages, paid time off, and benefits such as insurance and retirement plans are offered.