Retail Service Lead — Auto Parts & Customer Experience

O'Reilly Auto Parts; Tappahannock (VA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

401k with employer contributions

Medical, Dental, Vision Insurance

Stock Purchase Plan

Tuition Assistance

Career Growth Opportunities

Paid Time Off

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and assist with sales, customer service, and store operations. The role includes shift management when management is absent and ensuring smooth daily operations across the showroom and service areas.

The position emphasizes customer service excellence, team leadership, and brand standards, with bilingual candidates encouraged to apply.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure team execution of service programs.
• Ensure telephone is answered according to company policy and that orders are processed timely.

Skills

Strong communication skills

RSS Certification

Retail sales experience

Automotive systems knowledge

Multilingual (Spanish desirable)

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and assist with sales, customer service, and store operations. The role includes shift management when management is absent and ensuring smooth daily operations across the showroom and service areas.

The position emphasizes customer service excellence, team leadership, and brand standards, with bilingual candidates encouraged to apply.