Retail Service Lead — Customer Experience & Store Ops

O'Reilly Auto Parts; Irwin (Westmoreland County); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts seeks a Retail Service Specialist responsible for supporting the Store Manager and Assistant Managers. Key responsibilities include leading customer service initiatives, managing shift duties, and ensuring proper store operations in Irwin.

The ideal candidate will have strong communication skills, the ability to obtain RSS Certification, and retail sales experience in auto parts is preferred. Competitive wages, benefits, and opportunities for career growth are included in the compensation package.

Qualifications

• Strong communication skills are essential.
• Ability to obtain RSS Certification is required.
• Retail sales experience, preferably in auto parts, is desired.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels in the retail showroom.
• Ensure efficient processing of buy online/ship to store orders.

Skills

Strong communication skills

Retail sales experience

Automotive systems and repair knowledge

Fluency in multiple languages

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts seeks a Retail Service Specialist responsible for supporting the Store Manager and Assistant Managers. Key responsibilities include leading customer service initiatives, managing shift duties, and ensuring proper store operations in Irwin.

The ideal candidate will have strong communication skills, the ability to obtain RSS Certification, and retail sales experience in auto parts is preferred. Competitive wages, benefits, and opportunities for career growth are included in the compensation package.