Retail Service Lead: Customer Experience & Ops

O'Reilly Auto Parts; Hartford City (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Owner/

Medical, Dental, & Vision Insurance +

Job summary

O'Reilly Auto Parts in Indiana is seeking a Retail Service Specialist to support store leadership in sales, service, and operations. This role may assume shift management in the absence of managers, and bilingual candidates are encouraged to apply.

You will lead team members in delivering excellent customer service, supervise showroom service levels, handle orders and returns, and ensure proper cash handling and security procedures are followed.

Qualifications

• Strong communication skills are required.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification is desirable.
• Spanish language skills highly desired.

Responsibilities

• Lead store team in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and enforce service programs.
• Answer telephone according to company policy.
• Process buy online/ship to store orders, hub transfers, and DC add orders promptly.
• Handle special orders and outside purchases efficiently and accurately.
• Process returns, exchanges, and refunds with correct payment methods.
• Invoicing of all merchandise, including core charges and warranties.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Ensure staff clock in/out and adhere to posted work schedules.
• Perform store opening/closing duties and day-end procedures.
• Conduct money/deposit procedures and secure banking as required.
• All other duties as assigned.

Skills

Strong communication skills

Fluency in Spanish

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts in Indiana is seeking a Retail Service Specialist to support store leadership in sales, service, and operations. This role may assume shift management in the absence of managers, and bilingual candidates are encouraged to apply.

You will lead team members in delivering excellent customer service, supervise showroom service levels, handle orders and returns, and ensure proper cash handling and security procedures are followed.