Retail Service Lead - Customer Experience & Store Ops

O'Reilly Auto Parts; Rocky Mount (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts in Rocky Mount, NC is looking for a Retail Service Specialist to support store management in sales and customer service. This role includes supervising team members, handling customer returns, and managing store operations. Candidates should have strong communication skills and the ability to obtain RSS Certification. Retail experience in auto parts is preferred. The position offers competitive wages, benefits, and opportunities for growth.

Qualifications

• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels and ensure compliance with company policies.
• Process customer returns and exchanges efficiently.
• Perform store opening and closing duties, including cash handling.

Skills

Strong communication skills

Ability to obtain RSS Certification

Education

High school diploma or equivalent

Job description

O'Reilly Auto Parts in Rocky Mount, NC is looking for a Retail Service Specialist to support store management in sales and customer service. This role includes supervising team members, handling customer returns, and managing store operations. Candidates should have strong communication skills and the ability to obtain RSS Certification. Retail experience in auto parts is preferred. The position offers competitive wages, benefits, and opportunities for growth.