Retail Service Lead: Customer Experience & Shift Manager

O'Reilly Auto Parts; Wake Forest (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts in Wake Forest, NC, is hiring a Retail Service Specialist to support the Store Manager and Assistant Managers in various operational areas including sales, customer service, and store appearance. The ideal candidate will manage shifts in the absence of management and lead the team in providing excellent customer service.

This role requires strong communication skills and the ability to obtain RSS certification. Bilingual candidates are encouraged to apply, and the position offers competitive wages, insurance benefits, and opportunities for career growth.

Qualifications

• Strong communication skills required for customer interaction.
• Ability to obtain RSS Certification is necessary.

Responsibilities

• Support Store Manager in sales and customer service.
• Assist in shift management in absence of management.
• Lead team in providing customer service.
• Ensure efficient customer returns and exchanges.
• Manage store opening and closing procedures.

Skills

Strong communication skills

Ability to obtain RSS Certification

Retail sales experience

Automotive systems and repair knowledge

ASE Certification

Fluency in multiple languages

Job description

O'Reilly Auto Parts in Wake Forest, NC, is hiring a Retail Service Specialist to support the Store Manager and Assistant Managers in various operational areas including sales, customer service, and store appearance. The ideal candidate will manage shifts in the absence of management and lead the team in providing excellent customer service.

This role requires strong communication skills and the ability to obtain RSS certification. Bilingual candidates are encouraged to apply, and the position offers competitive wages, insurance benefits, and opportunities for career growth.