Retail Service Lead | Customer Experience & Store Ops

O'Reilly Auto Parts; San Diego (CA); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer contributions

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to assist the Store Manager and Assistant Managers with sales, customer service, store appearance, and operations. The role may assume shift management duties when needed.

Responsibilities include leading the team, supervising service levels, and handling store processes from ordering to returns. Excellent communication and RSS certification are required or desired as part of the qualifications.

Qualifications

• Strong communication skills.
• RSS Certification required.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom, ensuring team member execution of customer service programs.

Skills

Strong communication

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to assist the Store Manager and Assistant Managers with sales, customer service, store appearance, and operations. The role may assume shift management duties when needed.

Responsibilities include leading the team, supervising service levels, and handling store processes from ordering to returns. Excellent communication and RSS certification are required or desired as part of the qualifications.