Retail Service Lead - Customer Experience & Store Ops

O'Reilly Auto Parts; Hampstead (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is hiring a Retail Service Specialist in Hampstead, NC. The role involves supporting store management, ensuring high customer service standards, and handling store operations. Candidates should have strong communication skills and the ability to obtain RSS Certification. Retail sales experience is preferred. The total compensation includes competitive wages, benefits, and opportunities for career growth in a supportive environment.

Qualifications

• Ability to obtain RSS Certification is required.
• Strong communication skills are a must.
• Retail sales experience in auto parts is preferred.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels on the retail showroom.
• Perform all store opening/closing duties.

Skills

Strong communication skills

Ability to obtain RSS Certification

Fluency in multiple languages (Spanish is highly desired)

Education

High school diploma or equivalent

Job description

O'Reilly Auto Parts is hiring a Retail Service Specialist in Hampstead, NC. The role involves supporting store management, ensuring high customer service standards, and handling store operations. Candidates should have strong communication skills and the ability to obtain RSS Certification. Retail sales experience is preferred. The total compensation includes competitive wages, benefits, and opportunities for career growth in a supportive environment.