Retail Service Lead - Customer Experience & Team Growth

O'Reilly Auto Parts; Black Mountain (NC); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Competitive wages

401k plan with company match

Medical, Dental, Vision Insurance

Tuition educational assistance

Career growth opportunities

Paid time off

Job summary

O'Reilly Auto Parts in Black Mountain, NC is seeking a Retail Service Specialist to support the Store Manager and assistants in sales, customer service, store appearance, and daily operations.

You may assume shift leadership in the absence of the Manager, and bilingual candidates are encouraged to apply. The role emphasizes teamwork and efficient processing of orders, returns, and merchandising tasks.

Qualifications

• Strong communication skills are required.
• Ability to obtain RSS Certification is required.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels and execute on customer service programs.
• Ensure calls and inquiries are handled per policy; manage store operations and banking duties.
• Process buy online/ship to store and transfers; notify customers on shipment arrivals.
• Handle returns, exchanges, and invoicing; manage merchandising and signage tasks.

Skills

Strong communication skills

RSS Certification

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts in Black Mountain, NC is seeking a Retail Service Specialist to support the Store Manager and assistants in sales, customer service, store appearance, and daily operations.

You may assume shift leadership in the absence of the Manager, and bilingual candidates are encouraged to apply. The role emphasizes teamwork and efficient processing of orders, returns, and merchandising tasks.