Retail Service Lead: Customer Experience & Ops

O'Reilly Auto Parts; Oakland (MD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, & vision insurance

Paid time off

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is hiring a Retail Service Specialist to support store leadership in sales, customer service, and store operations. You will help manage shift coverage, assist with policy compliance, and ensure efficient daily store routines.

The role requires strong communication and the ability to obtain RSS Certification; bilingual candidates are encouraged. The position offers competitive wages, benefits, and opportunities for growth within our nationwide network.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders and notify customers on shipment arrivals as needed.
• Ensure returns are processed efficiently and refunds issued accurately.

Skills

Strong communication

RSS Certification

Job description

O’Reilly Auto Parts is hiring a Retail Service Specialist to support store leadership in sales, customer service, and store operations. You will help manage shift coverage, assist with policy compliance, and ensure efficient daily store routines.

The role requires strong communication and the ability to obtain RSS Certification; bilingual candidates are encouraged. The position offers competitive wages, benefits, and opportunities for growth within our nationwide network.