Retail Service Lead: Customer Experience & Store Ops

O'Reilly Auto Parts; Portland (OR); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Medical, Dental, & Vision insurance

Tuition educational assistance

Job summary

O'Reilly Auto Parts is hiring a Retail Service Specialist in Portland, Oregon. This role supports the Store Manager and Assistant Managers in sales, customer service, and store operations, including shift management.

The ideal candidate will lead the team in delivering exceptional customer service and ensure efficient store operations. The role includes supervising customer service levels, processing orders, and managing store opening/closing procedures.

Qualifications

• Strong communication skills are required.
• Retail sales experience, preferably in auto parts is desired.
• Knowledge of automotive systems and repairs is preferred.

Responsibilities

• Lead store team members in providing excellent customer service.
• Ensure all merchandise is invoiced before leaving the store.
• Perform all store opening and closing duties.

Skills

Strong communication skills

Retail sales experience

Automotive systems knowledge

ASE Certification

Fluency in Spanish

Education

RSS Certification

Job description

O'Reilly Auto Parts is hiring a Retail Service Specialist in Portland, Oregon. This role supports the Store Manager and Assistant Managers in sales, customer service, and store operations, including shift management.

The ideal candidate will lead the team in delivering exceptional customer service and ensure efficient store operations. The role includes supervising customer service levels, processing orders, and managing store opening/closing procedures.