Retail Service Lead: Customer Experience & Ops

O'Reilly Auto Parts; Newport (OR); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

401k plan

Medical Insurance

Dental Insurance

Vision Insurance

Tuition assistance

Career growth

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations in Newport, Oregon. This role may assume shift management in the absence of store leadership.

Strong communication skills and the ability to obtain RSS Certification are required; bilingual candidates are encouraged to apply. Retail experience, preferably in auto parts, is desired and a path for career growth within the

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom and ensure execution of customer service programs.
• Ensure telephone is answered according to company policy.
• Process online orders, ship-to-store, transfers, and related shipments promptly and contact customers on arrival.
• Handle special orders and outside purchases efficiently and according to procedure.

Skills

Communication

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations in Newport, Oregon. This role may assume shift management in the absence of store leadership.

Strong communication skills and the ability to obtain RSS Certification are required; bilingual candidates are encouraged to apply. Retail experience, preferably in auto parts, is desired and a path for career growth within the