Retail Service Lead - Customer Focus & Store Ops

O'Reilly Auto Parts; Kuna (ID); On-site; USD 16,531 - 23,419; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k Starting Day One

Medical insurance

Dental insurance

Vision insurance

Stock Purchase Plan

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, customer service, and daily operations. You will also assume shift management in the absence of managers, ensuring smooth day-to-day store function.

Responsibilities include leading a team in delivering excellent service to retail and professional customers, managing phone and in-store processes, and assisting with opening/closing duties.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience is a plus.
• Spanish language abilities are highly desired.
• Automotive knowledge is preferred.

Responsibilities

• Lead store team in delivering excellent customer service.
• Oversee showroom customer service and programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
• Manage telephone duties according to policy.
• Process ship-to-store, hub, and store-to-store transfers promptly and notify customers on shipment arrivals.
• Handle special orders and outside purchases efficiently per procedure.
• Process returns and exchanges, issue refunds properly, and stage returns correctly.
• Invoicing of merchandise including core charges and warranties before product leaves the store.
• Communicate Zipline messages and delegate Image Maker tasks as assigned.
• Ensure schedule adherence and proper clock-in/out per policy.
• Perform opening/closing duties and day-end procedures, including money handling and deposits.

Skills

Strong communication skills

Ability to obtain RSS Certification

Education

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, customer service, and daily operations. You will also assume shift management in the absence of managers, ensuring smooth day-to-day store function.

Responsibilities include leading a team in delivering excellent service to retail and professional customers, managing phone and in-store processes, and assisting with opening/closing duties.