Retail Service Lead — Customer Experience & Store Ops

O'Reilly Auto Parts; Calumet City (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

401k with Employer Contributions

Stock Purchase Plan

Paid Time Off

Tuition & Education Assistance

Job summary

O'Reilly Auto Parts seeks a Retail Service Specialist to support store leadership in sales, customer service, and store operations. You may assume shift management in the absence of managers, with bilingual candidates encouraged to apply.

You will lead teams, manage showroom service quality, and ensure timely processing of orders and returns. The role emphasizes strong communication, multitasking, and adherence to store policies, with a comprehensive compensation package and opportunities for

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge is a plus.
• ASE Certification is advantageous.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure programs are executed.
• Answer telephone per company policy.
• Process buy online/ship to store, transfers, and add orders in a timely manner.
• Handle special orders and outside purchases efficiently and according to procedure.
• Ensure returns are processed and refunds issued accurately.

Skills

Strong communication

RSS Certification

Bilingual

Job description

O'Reilly Auto Parts seeks a Retail Service Specialist to support store leadership in sales, customer service, and store operations. You may assume shift management in the absence of managers, with bilingual candidates encouraged to apply.

You will lead teams, manage showroom service quality, and ensure timely processing of orders and returns. The role emphasizes strong communication, multitasking, and adherence to store policies, with a comprehensive compensation package and opportunities for