Retail Service Lead: Customer Care & Store Ops

O'Reilly Auto Parts; Eden (NC); On-site; USD 33,000 - 51,000; Full time

Benefits offered by this job

Competitive wages & PTO

401k with employer contributions

Medical, Dental, Vision Insurance

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and operations. The role includes shift management in absence of store leadership, with bilingual candidates encouraged to apply.

The position emphasizes leading a team, managing service levels, and ensuring accurate processing of orders, returns, and balances, while maintaining security and daily procedures.

Qualifications

• Strong communication skills are required.
• Ability to obtain RSS Certification.
• Fluency in multiple languages (Spanish is highly desired).
• Retail sales experience is desirable, preferably in auto parts.
• ASE Certification is preferred.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom and oversee related programs.
• Ensure telephone is answered according to policy.
• Process BOP, ship-to-store, hub, and transfers promptly and contact customers on shipment arrivals.

Skills

Strong communication skills

RSS Certification

Bilingual (Spanish)

Education

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and operations. The role includes shift management in absence of store leadership, with bilingual candidates encouraged to apply.

The position emphasizes leading a team, managing service levels, and ensuring accurate processing of orders, returns, and balances, while maintaining security and daily procedures.