Retail Service Lead — Customer Experience & Shift Management

O'Reilly Auto Parts; Windham (CT); Presencial; USD 23 000 - 31 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical Insurance

Dental Insurance

Vision Insurance

FSA

Tuition Assistance

Career Growth

Resumo da oferta

O'Reilly Auto Parts is seeking a Retail Service Specialist to support Store Managers in sales, service, and store operations. The role may include shift management in the absence of store leadership, with bilingual candidates encouraged to apply.

The position emphasizes customer service excellence, store presentation, and efficient processing of orders, returns, and invoicing. Growth opportunities and a comprehensive compensation package are offered.

Qualificações

• Strong communication skills required.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge is desirable.
• ASE Certification is a plus.
• Spanish language ability is highly desired.

Responsabilidades

• Lead store team in delivering excellent customer service to retail and professional customers.
• Supervise showroom customer service levels and programs.
• Answer phones according to policy.
• Process buy online/ship to store, transfers, and related orders promptly.
• Handle special orders and outside purchases efficiently.
• Manage returns and exchanges; issue refunds correctly.
• Invoice merchandise before it leaves the store.
• Coordinate Zipline messages and merchandising tasks.
• Ensure staff adherence to the posted schedule and proper clock-ins/outs.
• Perform opening/closing duties and security checks; secure deposits and vehicles.
• All other duties as assigned.

Conhecimentos

Strong communication

RSS Certification

Retail sales experience

Auto parts knowledge

ASE Certification

Spanish language

Descrição da oferta de emprego

O'Reilly Auto Parts is seeking a Retail Service Specialist to support Store Managers in sales, service, and store operations. The role may include shift management in the absence of store leadership, with bilingual candidates encouraged to apply.

The position emphasizes customer service excellence, store presentation, and efficient processing of orders, returns, and invoicing. Growth opportunities and a comprehensive compensation package are offered.